Following is a handpicked list of Top Live Chat Software, with their popular features and website links. The list contains both open source (free) and commercial (paid) software.

BEST Live Chat Software [Free/Paid]

1) Zoho SalesIQ

Zoho SalesIQ is an all-in-one AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers your sales, marketing, and support teams the perfect tool with all the features they’ll need to communicate with every visitor throughout the customer lifecycle. Features: Notifications: Yes File Sharing: Yes Free Trial: 15 Days Free Trial

Get a detailed list of your visitors sorted based on the criteria that matter the most to your business. Direct chats to the right department based on a customer’s traffic source, landing page, number of visits or chats, lead stage, and more. Pull data from your CRM and ticketing software and place it right beside the chat. You can also push details to a database or even extend a customer’s trial period. Stay connected with offline users by sending contextual and personalized push notifications using SalesIQ’s mobile SDK, Mobilisten. Mask or restrict terms in the profanity library to protect your agents from verbal abuse. Seamlessly integrate with CRM, Desk, unbounce, tumblr, LightCMS, VIRB, Weebly, Yola, Joomla and Magento Offers REST and JavaScript API support Provides location tracking of visitors Compatible with other applications including Viber, Telegram, Facebook Messenger, and VK Offers Website visitor insights, Lead scoring, Codeless bots, Chat transfer, Audio calling and Group chat Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Chat, Email, and Phone Live Chat App: Android and iOS Price: Plans start at $6.13 a month. 30% Discount on Yearly Payment. Free Trial: 15 Days Free Trial

Visit Zoho SalesIQ » 15 Days Free Trial

2) 3CX Live Chat

3CX Live Chat empowers customer communication with a free solution that’s incredibly easy to set up and use. In conjunction with 3CX StartUP, it has the ability to transform your website communication to multichannel. Features: Notifications: Yes File Sharing: Yes Free Trial: Life Time Free Basic Plan

Elevate a chat to a voice or video call at the touch of a button Integrate calls, live chats, FB, SMS Assign chats to a particular agent, or groups of agents View missed chats and chat history Pop-out chat box Customizable design No advertising or powered by link No monthly subscriptions Seamlessly integrate with CRM, Zendesk, Hubspot, Freshdesk, Salesforce, ConnectWise, salesforce, Vtiger, Bitrix24 and mongoDB Offers REST API support Provides location tracking of visitors Compatible with other applications including Telegram, viber, and skype Offers Call recording, Staff training, and Web Conferencing Provides chat history, notifications, and video recordings Offers AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Chat, and Contact Form Live Chat App: Android and iOS Price: Plans start at $175 a month. 7% Discount on Yearly Payment. Free Trial: Life Time Free Basic Plan

Visit 3CX Live Chat Life Time Free Basic Plan

3) Tidio Chat

Tidio Chat is a platform that offers a better way to connect with your client. This program helps you to reply to your potential customer quickly and effortlessly. It offers a wide range of chatbots and automation. You can use it to seamlessly connect with third-party apps like WordPress, Wix, MailChimp, Google Analytics, and more. Features: Notifications: Yes File Sharing: Yes Free Trial: 7 Days Free Trial

It helps you to react to customer behaviors and increase your sales. Easily add this chat application to your website. It offers customization. You can use the mobile app to keep in touch with your customers. This tool enables you to see how your client interacts with you. Seamlessly integrate with Shopify, WordPress, Squarespace, Wix, Magento, Shopware, Weebly, Ecommerce, Messenger, Instagram and External Email Inbox Offers REST and JavaScript API support Provides location tracking of visitors Compatible with other applications including Facebook, Viber, and Telegram Offers Real-time chatting, One Shared Inbox, Quick Responses, Live typing view, Easy installation, Elegant widget, Analytics and Chatbot building assistance Provides Chat routing, chat history, notifications, and video recordings Offers Customizable branding, AI Response Bots, Team collaboration, and File sharing It provides customer support via Email, and Chat Live Chat App: Android, iOS, web and desktop Price: Plans start at $15 a month. Free Trial: 7 Days Free Trial

Visit Tidio » 7 Days Free Trial

4) Landbot

Landbot is an AI chatbot tool that helps you to convert leads, capture data, and personalize client journeys in real-time. It allows you to manage and automates conversations on the main messaging channels. Features: Notifications: Yes File Sharing: Yes Free Trial: 7 Days Free Trial

It helps you to design, deploy and analyze your conversational strategies from the same place. Offers tools to create frictionless, engaging, and overall memorable customer experiences. Engagement leads to better conversion. It is seamlessly transferring conversations from bot to human and back. Design your full messaging-based user journey. Seamlessly integrate with Airtable, Zapier, Slack, SendGrid, Calendy, Dialogflow, Mailchimp, Stripe, Webhook, Salesforce and Segment Offers REST API support Provides Events tracking of visitors Compatible with other applications including WhatsApp, Facebook Messenger, Telegram, WeChat, Viber, LINE, and KakaoTalk Offers Revenue Growth, Operational Efficiency, Improved team efficiency, Flow operations and Customization Provides chat history, notifications, and video recordings Offers AI Response Bots, Team collaboration, and File sharing It provides customer support via Contact Form Live Chat App: Android and iOS Price: Plans start at $30 a month. 15% Discount on Yearly Payment. Free Trial: 7 Days Free Trial

Visit Landbot » 7 Days Free Trial

5) LiveChat

LiveChat is a tool that provides a complete customer service platform. It helps you to increase your sales. This application supports Facebook, Whatsapp, SMS, Apple Business Chat, and many more. Features: Notifications: Yes File Sharing: Yes Free Trial: 14 Days Free Trial (No Credit Card Required)

Feature for chat ratings. Sharing of the file in chat. Transfer your chat to other people. This website live chat software provides rich greeting messages. You can check chat history. Customize the chat the way you like. You can filter out the chat so that you can view only the important information. Seamlessly integrate with Twitter, Zoom, Message Translator, Clearbit, Super Agent, Stripe, SneakPeak, Hubspot, Salesforce and Calendly Offers Reporting and Omnichannel API support Provides location tracking of visitors Compatible with other applications including Telegram, and viber Offers Customer engagement, Chat widget customization, Reports & analytics, Ticketing system, Sales & ecommerce, Team management, Full widget customization, Agent groups, Multiple brandings, and more Provides Chat routing, chat history, chat notes, and notifications Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and File sharing It provides customer support via Chat, and Contact Form Live Chat App: Web Browser, Windows, Android, iOS and Mac Price: Plans start at $24 a month. 14% Discount on Yearly Payment. Free Trial: 14 Days Free Trial (No Credit Card Required)

Visit LiveChat » 14 Days Free Trial (No Credit Card Required)

6) Smartsupp

Smartapp is a program that helps you to communicate with your client in the most natural way. This application enables you to build a long term relationship with customers. It provides an overview of your website visitors.

Features:

This tool provides detailed statistics of customer ratings. It automatically links data about clients to smartphones. Easily integrate with the e-commerce website. It provides the sound as well as a visual notification whenever customers chat with you. Smartsupp has a fully functional dashboard that can be used in all browsers. Seamlessly integrate with PrestaShop, WordPress, OpenCart, Google Analytics, Joomla, Webnode, Shopify, Drupal, Adobe Muse, Atomer, ePages, eStranky, eshop-rychle, FASTcentrik and Gambio Offers REST API support Provides location tracking of visitors Compatible with other applications including Facebook Messenger, Telegram, and Whatsapp Offers Data privacy & security, Multi-language chatbot, Customer satisfaction rating, Personal shortcuts, Google Analytics connection, Team statistics and Chat box customization Provides Chat routing, chat history, notifications, and video recordings Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and File sharing It provides customer support via Email Live Chat App: Android and iOS Price: Plans start at $25.5 a month. 15% Discount on Yearly Payment. Free Trial: 14 Days Free Trial

Visit Smartsupp » 14 Days Free Trial

7) Helpcrunch

Helpcrunch is a customer communication platform. It provides a customizable live chat solution. The tool enables you to exchange files with visitors in Chat.

Features:

It provides pre-chat forms to collect user information. Gives alert in a popup when someone writes a message. It helps you to process customer requests faster. Customize it to suit your site. This application has built-in responses. Automatically send chat ratings to visitors. You can see visitors live profile. Localize this widget and message for the users coming to various countries. Seamlessly integrate with Zapier, Slack, Messenger, Instagram, Google Analytics, WordPress, Shopify, Webhooks, WhatsApp, HubSpot, Salesforce, Pipedrive, Jira and Segment Offers REST and JavaScript API support Provides location tracking of visitors Compatible with other applications including Viber, Facebook Messenger, and Telegram Offers Chat widget customization options, Knowledge base integration, Auto messages, Reports, Chat transcripts and Online status indication Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Email, Phone, Contact Form, and Chat Live Chat App: Android and iOS Price: Plans start at $15 a month. Free Trial: 14 Days Free Trial

Visit Helpcrunch » 14 Days Free Trial

8) Nextiva

Nextiva is a tool that helps you to quickly answer customer questions using Chat. This tool provides a shortcut to commonly typed messages.

Features:

It helps you to write typo-free messages. Automatically get feedback from your clients. All your communication and data can be managed centrally. You can track the interaction of a customer with your business. This tool provides a real-time view of your clients at an individual level. Seamlessly integrate with Zoho, Salesforce, HubSpot, Zendesk, Microsoft Outlook, NetSuite, Bullhorn, Workbooks, ServiceNow and SugarCRM Provides location tracking of visitors Compatible with other applications including Viber, and Facebook Messenger Offers Convert Chats to Cases, Internal Chat, Nextiva Chat Widget, Monitor Chats with Reports, Customize Chat Buttons and Internal Wiki Provides Chat routing, chat history, notifications, and video recordings Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and File sharing It provides customer support via Email, Chat, Phone, and Contact Form Live Chat App: Windows, macOS, iOS, and Android Price: Plans start at $15 a month. Free Trial: 14 Days Free Trial

Visit Nextiva » 14 Days Free Trial

9) Tawk.to

Tawk is a live chat support software that helps you to establish communication between business and customers. It is one of the best live chat software that enables you to reach customers directly to your mobile app and website. This tool can be integrated with Joomla, Magento, and WordPress based websites.

Features:

Customize visitor widget that suite to your website. Localize messages in your language. It has a predefined shortcut that helps you to respond quickly. This application supports 27+ languages. You can filter out the message you like. A group message is possible. Seamlessly integrate with Shopify, Weebly, WordPress, Squarespace, Wix, Cloudflare and ZapierOffers JavaScript API support Provides Engagement, Sentiment and Geo IP tracking of visitors Compatible with other applications including Facebook Messenger, Whatsapp, and Telegram Offers Group Messaging, Video + Voice (Add-on), Agent > Agent Messaging, Screen Sharing, 1880+ Emoji, Unlimited Agents, Detailed Reporting, Ban/Unban Visitors, Agent Alerts, and more Provides Chat routing, chat history, notifications, and video recordings Offers Customizable branding, Offline form, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Live Chat, Email, and Contact Form Live Chat App: Web Browser, Windows, macOS, iOS and Android Price: Plans start at a month. Free Trial: Life Time Free

Link: https://www.tawk.to/

10) ZenDesk Chat

ZenDesk Chat is a tool that can be used for live Chat with clients looking for any help and support. It is one of the best live chat software which offers a fast and easy way to help customers. You can use this tool to reach out to visitors in real-time.

Features:

You can send target based messages, for example, sending messages to complete the purchase process. Provides pre-chat forms to ask visitors to add contact details. Supports chat ratings. You can send a screenshot and animated GIF in Chat. It is integrated with Artificial Intelligence. Seamlessly integrate with Salesforce, JIRA, Shopify, Slack and WordPress Offers REST API support Provides location tracking of visitors Compatible with other applications including Facebook Messenger, WhatsApp, Viber, and TelegramOffers Ticketing System, Community forums, Reporting & Analytics, Customer service software, Forum software, Help desk software and Security Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Email, Contact Form, and Chat Live Chat App: Android and iOS Price: Plans start at $59 a month. 17% Discount on Yearly Payment. Free Trial: 14 Days Free Trial

Link: https://www.zendesk.com/chat/

11) Intercom

Intercom is an application that helps you to connect your customer through live Chat. It is one of the best live chat software that enables you to convert visitors into business leads. This tool can supports GIFS and emoji symbols.

Features:

You can share a screen with your customers. It enables you to customize Chat to match your brand. You can route any conversation to the right person. It offers in-depth information on the person you are chatting with. Intercom provides a report on response times and conversation volume. Helps the technical team to answer tough technical questions. Seamlessly integrate with Slack, Messenger, Pipedrive, Mailchimp, HubSpot, GitHub, Zendesk, Salesforce, Salesforce, Clearbit and Marketo Offers REST API support Provides location tracking of visitors Compatible with other applications including Facebook Messenger Offers Business Messenger, Customizable bots, Automated answers, Product Tours, Outbound Messages, Inbox and more. Provides chat routing, chat history, notifications, and video recordings Offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Live Chat, and Contact Form Live Chat App: Android and iOS Price: Request a Quote from Sales Free Trial: 14 Days Free Trial

Link: https://www.intercom.com/

12) Drift Live Chat

Drift Live Chat is a tool that helps you to chat with your website visitors. It is one of the best live chat software which offers a routing facility to transfer a message to the right person. It provides a real-time chatting facility with ABM (Account-Based Marketing) account.

Features:

This tool can send a welcome message to your customers. It can identify what buyers are searching for. You can route Chat to a different department of your organization. It provides chat to call the facility. Personalize the message Drift Live Chat helps you to identify the buyers you are chatting with. Seamlessly integrate with Salesloft, 6Sense, marketo, Salesforce, Clearbit, databox, DATAGRAIL, Demandbase, drip, Front, fullstory and Hubspot Offers REST API support Provides browsing history tracking of visitors Compatible with other applications including WhatsApp, Facebook Messenger, WeChat, and Viber Offers Real-time conversation, Call, personalized messages, multiple Drift inboxes, Conversational Analysis, and more Provides chat history, notifications, and video recordings Offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, and Typing indicators It provides customer support via Contact Form, and Chat Live Chat App: Android and iOS Price: Request a Quote from Sales Free Trial: 30 Days Free Trial

Link: https://www.drift.com/product/live-chat/

13) Userlike

Userlike is a platform that offers a good way to communicate with customers. It provides a comfortable way for customers to reach you. This application enables you to generate leads naturally from chat conversations.

Features:

Easily manage and track customer interactions. Supports video, URL preview, and more. Customers can jump to previous conversations. You can record your voice and send it to your customers. Seamlessly integrate with Salesforce, Trello, Zendesk, Github, Jira, Mailchimp, Hubspot, Squarespace, Slack and Pipedrive Offers JSON, Analytics, Client tracking, Email callback, Messenger and Chatbot API support Provides Location, and Browser tracking of visitors Compatible with other applications including WhatsApp, Facebook, Threema, and Telegram Offers Forwards with context, Sticky Chat, Pre- and post- chat survey, Proactive chat and more. Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Chat Live Chat App: Android and iOS Price: Plans start at $100 a month. 10% Discount on Yearly Payment. Free Trial: 14 Days Free Trial (No Credit Card Required)

Link: https://www.userlike.com/en/

14) Kayako

Kayako is a help desk application for personal as well as customer service. This tool helps you to support clients. It can be used on desktop, Android phone, or iPhone. The application enables you to support customers and engage your website visitors.

Features:

You can easily embed this software into your website. It can be customized to fit your app or website. Helps you to answer customer faster. Conversations can be personalized. You can see customer activities like log page views, shopping history, orders, etc. It provides customer satisfaction ratings. Monitor the performance of your business team through customer feedback and reports. Seamlessly integrate with Zapier, Webhooks, Slack, Salesforce and Stripe Offers REST API support Provides time tracking of visitors Compatible with other applications including Telegram, Viber, Telegram, and Facebook Messenger Offers Advanced workflow customization, Proactive Engagement, SLAs, Real-Time Conversations, Internal help center and knowledge base, Custom security policies, Custom roles and permissions, and more Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Customizable branding, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Email, and Contact Form Live Chat App: Android and iOS Price: Plans start at $125 a month. Free Trial: 14 Days Free Trial (No Credit Card Required)

Link: https://www.kayako.com/

15) Olark

Olark is a software that helps you to communicate with customers effortlessly. You can use it to engage your clients, answer questions, and gather feedback from them. This tool allows you to store notes and transcripts in CRM.

Features:

Automatically send special offers or suggestions to customers in the message. Track visits and page views while you chat with clients. Save transaction into a searchable database. Send Chat to the sales and support tool you are currently using. It provides a real-time dashboard to generate chat reports. Data summaries can gather in your inbox. Seamlessly integrate with WordPress, HubSpot, Salesforce, Slack, Zendesk, Front, Help Scout, Drupal, Google Analytics, ActiveCampaign, Magento, GreenRope and Squarespace Offers JavaScript API support Provides team metrics tracking of visitors Compatible with other applications including Facebook Offers Customization, Automation, Reporting, Searchable Transcripts, Custom Forms, Real-Time Engagement, Power-Ups, Team Management and Accessible Live Chat Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Chat, and Email Live Chat App: Android and iOS Price: Plans start at $29 a month. Free Trial: 14 Days Free Trial

Link: https://www.olark.com/

16) LivePerson

LivePerson is a tool that offers messaging and AI. This app provides a variety of communication channels like Facebook Messenger, WhatsApp, Apple Business Chat, etc. The program gives easy to route, monitor, and manage conversations.

Features:

You can personalize the chat invitation. Supports multiple languages. It quickly interacts with customers. This program provides a dashboard to manage the Chat. It offers a seamless experience of managing customers. Seamlessly integrate with Salesforce, Microsoft Dynamics, NetSuite, SugarCRM and Zendesk Offers REST API support Provides browsing history tracking of visitors Compatible with other applications including Telegram Offers Faster time-to-value, Reduced risk and implementation costs, Ongoing conversational intelligence, cost-effective, scalable and customer engagement solution Provides Chat routing, chat history, chat notes, notifications, and video recordings Offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators It provides customer support via Chat, and Email Live Chat App: Android and iOS Price: Plans start at $599 a month. Free Trial: 45 Days Free Trial

Link: https://www.liveperson.com/

FAQ

❓ What are live chat software?

🚀 Which are the Best Live Chat Software?

👉 What are the common features of live chat applications?

💻 How live chat tools work?

⭐ What are the benefits of live chat applications?

Zoho SalesIQ 3CX Live Chat Tidio Chat Landbot LiveChat Smartapp Helpcrunch

These tools help you to focus on the communication between business and customers. Offers message filtering facilities. It enables you to customize the chat windows the way you like. You can message in the group.

Improve customer service. Resolve any problem faster. Increase sales It reduces expenses.