List of Popular Bug / Defect Tracking Tools & Software
1) SpiraTeam
SpiraTeam is a turn-key Application Lifecycle Management (ALM) solution with completely integrated bug tracking functionality. SpiraTeam lets you manage your entire testing process from requirements to tests, bugs, and issues, with end-to-end traceability built in. SpiraTeam’s come with the following features out of the box: Features: Customer Support: Contact Form, Phone, and Email Free Trial: 30 Days Free Trial (No Credit Card Required)
Automatic creation of new incidents during the test script execution. Fully customizable incident fields including statuses, priorities, defect types, and severities. Ability to link incidents (bugs) to other artifacts and incidents. Capture a screenshot or video feedback Powerful team collaboration Robust reporting, searching, and sorting, plus an Audit log tracking changes. Email notifications triggered by the customized workflow status changes. Ability to report issues and bugs via email. It provides customer support via Contact Form, Phone, and Email Seamlessly integrates with Visual Studio, Android Studio, Eclipse, TFS, HelixCore, VSS, and Mercurial You can export your file in Excel, PDF, Perl TAP, and XML formats Offers instant Email alerts Set Scans to run hourly, daily, weekly, and monthly Provide an option for reporting, and workflows customization Supports programming languages like Python, Java, C#, and Javascript Offers Planning Board, Project Management, Source Code Management, Task Management, Resource Management, Build Management, Bug Tracking, Automated Testing, Exploratory Testing, and IDE Integration Supported Platforms: Windows, and Linux Price: Request a Quote from Sales. Free Trial: 30 Days Free Trial (No Credit Card Required)
Visit SpiraTeam » 30 Days Free Trial (No Credit Card Required)
2) JIRA
Thousands of software professionals use JIRA as a bug-tracking tool because of its easy to use framework. JIRA is a commercial product and helps to capture and organize the team issues, prioritizing the issue and updating them with the project. It is a tool that directly integrates with the code development environments making it a perfect fit for developers as well. Due to its capability to track any kind of issues it is not just restricted to the software industry. It supports agile projects. It comes with many add-ons that make this tool more powerful than other tools Features: Customer Support: Phone, and Contact Form Free Trial: Life Time Free Basic Plan
It provides customer support via Phone, and Contact Form Seamlessly integrates with Tempo Timesheets, Jira, Markdown Macro, Automation for Jira, Better Excel Exporter, Power BI Connector, Microsoft 365, Elements Connect, Team Files, Webhook, TFS4JIRA, Yet Another Commit Checker, and Slack You can export your file in Word, HTML, PDF, and XML formats Offers instant Phone calls, and Email alerts Capture a screenshot or video feedback Powerful team collaboration Set Scans to run weekly, and monthly Provide an option for workflows customization Supports programming languages like HTML, Java, Javascript, C, Perl, Php, Python, R, Nyan, Ruby, Scala, and SQL Offers Up to 10 users, Unlimited spaces and pages, Macros, Structured page tree, Best practice templates, Page versioning, Scrum boards, Roadmaps, Reports, Project flexibility, and insights Supported Platforms: Windows, Linux, and MacOS Price: Plans start at $7.50 a month. Free Trial: Life Time Free Basic Plan
Visit JIRA » Lifetime Free Basic Plan
3) BugHerd
BugHerd is the easiest way to track bugs and manage website feedback. Pin bugs and feedback to elements on a website and capture the technical information to help resolve issues. Track feedback tasks to completion with the kanban style task board. Features: Customer Support: Contact Form, and Email Free Trial: 14 Days Free Trial (No Credit Card Required)
Simple point-and-click bug and feedback capture Technical information like browser, OS, screen resolution is captured for you Track and manage all feedback and bugs in one central location with the kanban style Task Board Capture a screenshot or video feedback Powerful team collaboration Save hours during QA and UAT of websites and applications Stakeholders love it. It provides customer support via Contact Form, and Email Seamlessly integrates with Slack, GitHub, Zapier, WordPress, and Integromat You can export your file in CSV, XML, and JSON formats Offers instant Email, and Slack alerts Set Scans to run hourly, daily, and weekly Provide an option for Widget customization Supports programming languages like HTML, and PHP Offers Real-time commenting, Unlimited guests, Unlimited projects, and Version control-sync Supported Platforms: Windows Price: Plans start at $39 a month. 16% Discount on Yearly Payment. Free Trial: 14 Days Free Trial (No Credit Card Required)
Visit BugHerd » 14 Days Free Trial (No Credit Card Required)
4) Monday
Monday is a bug tracking tool that that enables you to analyze your performance and manage your team in one place. It provides flexible dashboard for easy visualization of data. Features: Customer Support: Contact Form Free Trial: Life Time Free Basic Plan
You can collaborate with other people. It can automate your daily work. You can track your work progress. Capture a screenshot or video feedback Powerful team collaboration It enables you to work remotely. It provides customer support via Contact Form Seamlessly integrates with Outlook, Microsoft Teams, Dropbox, Slack, Google Calendar, Google Drive, Excel, Gmail, LinkedIn, OneDrive, Zapier, and Adobe Creative Cloud You can export your file in PDF, PNG, JPEG, SVG, and CSV formats Offers instant Email, and Slack alerts Set Scans to run hourly, daily, and weekly Provide an option for width, notifications, and design customization Supports programming languages like PHP, Python, and Javascript Offers Automations, Gantt, Kanban, Time tracking, Security, HIPPA, authentication, and SCIM Supported Platforms: Windows, Mac, iOS, Android, and Linux Price: Plans start at $10 a month. 18% Discount on Yearly Payment. Free Trial: Life Time Free Basic Plan
Visit Monday » Life Time Free Basic Plan
5) SmartSheet
Smartsheet is a spreadsheet-style bug tracking tool for businesses managing multiple projects. It helps organizations to manage workflows and helps them improve team collaboration. Smartsheet allows you to automate actions using simple rules. Features: Customer Support: Phone, Contact Form, and Chat Free Trial: 30 Days Free Trial
It offers security, user management, and single sign-on capabilities for team and project management. Provides solution building to meet your unique needs. It provides customizable templates. Capture a screenshot or video feedback Powerful team collaboration Helps you to simplify budget and planning. It offers powerful analytics and reporting. Supports automation, input from web forms, proofing, and approvals. It provides customer support via Phone, Contact Form, and Chat Seamlessly integrates with Microsoft Office 365, Microsoft Teams, Google Workspace, Box, Dropbox, Slack, Brandfolder, PowerBI, Tableau, and Adobe Creative Cloud Extension You can export your file in PDF, DOC, and CSV formats Offers instant Email alerts Set Scans to run hourly, daily, and weekly Provide an option for Gantt Chart, Behavior, messages, placeholders, and Internal Help Screen customization Supports programming languages like HTML, and PHP Offers WorkApps, Sheets, Reports, Control Center, Dynamic View, Home screen, Connectors, Data Shuttle, DataTable, Bridge, Governance controls, Customer managed encryption keys, Event reporting, Resource Management by Smartsheet, Brandfolder, Calendar App, Pivot App, and DataMesh Supported Platforms: Windows, and Linux Price: Plans start at $9 a month. 22% Discount on Yearly Payment. Free Trial: 30 Days Free Trial
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6) ClickUp
ClickUp is a highly customizable bug tracking tool that allows you to create your custom views. This project management tool offers highly comprehensive time management and task management and facilitates collaboration between business units. This application allows you to assign and resolve comments to tasks. It helps you to set priorities for the work with no hassle. Features: Customer Support: Chat Free Trial: Life Time Free Basic Plan
You can filter and search for a specific task with ease. It offers a wide range of templates. Helps you to automatically import documents from other apps. Capture a screenshot or video feedback Powerful team collaboration Allows you to collaborate with other people. It allows you to assign multiple tasks with just one mouse click. ClickUp enables you to sort tasks by project. You can sync with Google Calendar. It provides customer support via Chat Seamlessly integrates with Slack, GitHub, GitLab, Webhooks, Everhour, Toggl, Harvest, Google Drive, OneDrive, Dropbox, Outlook, and Figma You can export your file in HTML, PDF, and CSV formats Offers instant Email, and WhatsApp alerts Set Scans to run daily, and weekly Provide an option for List view, and Collapse Lists customization Supports programming languages like HTML, CMS, JS, Laravel, Python, and PHP Offers Automations, Whiteboards, Notepad, Slash Commands, Templates, Reminders, Proofing, Notifications, Goals, Mind Maps, Performance & goal tracking, and White Label Supported Platforms: Windows, and android Price: Plans start at $5 a month. Free Trial: Life Time Free Basic Plan
Visit ClickUp » Life Time Free Basic Plan
7) Zoho bug tracker
Zoho bug tracker is a powerful bug tracker that helps you to view issues filtered by priority and severity. It improves the productivity by exactly knowing which bugs are reproducible. It is an online tool that allows you to create projects, bugs, milestone, reports, documents, etc. on a single platform. With Zoho bug tracker automate reminding and notifying team members is possible. Features: Customer Support: Chat, Email, and Phone Free Trial: Life Time Free Basic Plan
Bug views and integration Issue trackers flexible workflow Capture a screenshot or video feedback Powerful team collaboration Classification of issues into different categories It provides customer support via Chat, Email, and Phone Seamlessly integrates with Zoho Desk, Zoho Analytics, Zoho People, Zoho Books, Zoho Invoice, Zoho Docs, Google Drive, OneDrive, JIRA, GitHub, Bitbucket, Dropbox, and Box You can export your file in PDF, DOC, and CSV formats Offers instant Email, and Slack alerts Set Scans to run daily, weekly, monthly or yearly Provide an option for Logo, Page, and Chart customization Supports programming languages like C, C++, Java, PHP, and Deluge Offers Automate Bugs, Bugs View, File Sharing, Bugs Dashboard, Forums Discussions, User Administration, Customizations, Time tracking, and SLA Automation Supported Platforms: Windows, Mac, and Linux Price: Plans start at $4 a month. Free Trial: Life Time Free Basic Plan
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8) Userback
Userback is a visual bug reporting and website feedback tool. It’s the fastest way for software teams and users to report bugs from any website and application. Easily collect visual and highly contextual bug reports that help you replicate and fix issues faster. Userback automatically captures annotated screenshots, video recordings, console logs, browser info, custom data and more. Features: Customer Support: Chat Free Trial: 14 Days Free Trial
Visual bug reporting for you and your users User-friendly drawing, annotation and video recording tools Manage bugs and user feedback in one place Kanban-style task board Create custom workflows Capture a screenshot or video feedback Powerful team collaboration Collect bug reports your developers will love! It provides customer support via Chat Seamlessly integrates with Slack, Jira, Microsoft Teams, Teamwork, Trello, Basecamp, Asana, ClickUp, GitHub, GitLab, MondayWrike, Azure DevOps, Monday, Zendesk, Webhook, WordPress, Zapier, and Integrately You can export your file in JPG, PNG, GIF, CSV, and PDF formats Offers instant Email, Slack, and MS Teams alerts Set Scans to run hourly, daily, weekly, and monthly Provide an option for Workflow customization Supports programming languages like HTML, Javascript, and Python Offers Unlimited Reporters, Browser Extension, Session Replay, Default Assignee, Edit Categories, Team-only Comments, Project User Access, Audience Targeting and Custom Fields, and User Identification Supported Platforms: Windows, Mac, and Linux Price: Plans start at $19 a month. 25% Discount on Yearly Payment. Free Trial: 14 Days Free Trial
Visit Userback » 14 Days Free Trial
9) BugZilla
BugZilla is a popular bug tracking tool. These tool is an open source software and provides some great features like
Features:
E-mail notification for change in code Reports and Charts Patch Viewers Capture a screenshot or video feedback Powerful team collaboration List of bugs can be generated in different formats Capture a screenshot or video feedback Powerful team collaboration Schedule daily, monthly and weekly reports This bug tracking tool detect duplicate bug automatically Setting bug priorities by involving customers Predict the time a bug may get fixed It provides customer support via Email, and Phone Seamlessly integrates with CVS, Email, and ServiceNow You can export your file in HTML, CSV, and RDF formats Offers instant Email alerts Set Scans to run daily, weekly, and hourly Provide an option for templates customization Supports programming languages like Perl, HTML, and PHP Offers Advanced Search Capabilities, Bug Lists in Multiple Formats, Automatic Duplicate Bug Detection, File/Modify Bugs By Email, Time Tracking, Request System, Private Attachments and Comments, Automatic Username Completion, Drop-Down User Lists, Patch Viewer, “Watch” Other Users, Move Bugs Between Installs and Save, and Share Searches Price: Free Download
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10) Mantis
If you have used other bug tracking tool, this tool can be easy to use. Mantis not only comes as a web application but also has its own mobile version. It works with multiple databases like MySQL, PostgreSQL, MS SQL and integrated with applications like chat, time tracking, wiki, RSS feeds and many more.
Features:
This is a Open source tool Supported reporting with reports and graphs Source control integration Supports custom fields Supports time tracking management Capture a screenshot or video feedback Powerful team collaboration Multiple projects per instance Enable to watch the issue change history and roadmap Supports unlimited number of users, issues, and projects It provides customer support via Email Seamlessly integrates with Wiki, Trello, SSO, and obHelpDesk Joomla extension You can export your file in Word, CSV, PDF, and XML formats Offers instant Email alerts Set Scans to run daily, weekly, and monthly Provide an option for columns, view page, Issue Fields, and report customization Supports programming languages like HTML Offers Simple User Experience, Web Based, Available in 68 localizations, Multiple Projects per instance, Support for Projects, Sub-Projects, and Categories, Users can have a different access level per project, and Changelog Support Supported Platforms: Windows, Linux, and MacOS Price: Free Download
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11) RedMine
It is an open source bug tracking tool that integrates with SCM (Source Code Management System) too. It supports multiple platforms and multiple data-bases while for reporting purpose, Gantt charts and calendar are used. Redmine is a project management web application developed using Ruby on Rail framework. Some of the RedMine features include
Features
Gantt chart and calendar News, document and files management This bug reporting tool provides SCM integration Issue creation via e-mail Capture a screenshot or video feedback Powerful team collaboration This bug tracking software supports multiple database. Flexible issue tracking system Flexible role based access control Multilanguage support It provides customer support via Chat Seamlessly integrates with SVN, CVS, Git, Mercurial, and Bazaar You can export your file in XLSX, XLS, PDF, HTML, and CSV formats Offers instant Feeds, and Email alerts Set Scans to run hourly, daily, and weekly Provide an option for issues, time-entries, projects, and users customization Supports programming languages like C, C++, C#, CSS, JavaScript, and PHP Offers Multiple projects support, Flexible role based access control, Flexible issue tracking system, Gantt chart and calendar, News, documents & files management, Per project wiki, Per project forums, Time tracking, Issue creation via email, and Multiple LDAP authentication support Supported Platforms: Unix, Linux, macOS, and Windows Price: Free Download
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12) Trac
Trac is a web based open source issue tracking system that developed in Python. It is the superior version of wiki and used as the issue tracking tool for software development projects. You can use it to browse through the code, view history, view changes, etc. when you integrate Trac with SCM. It supports multiple platforms like Linux, Unix, Mac OS X, Windows, etc. A time-line shows all current and past project event in order while the roadmap highlights the upcoming milestones.
Features
It provides customer support via Ticket Seamlessly integrates with Perforce, Buildbot, Hudson, Jenkins, Bitten, and TortoiseSVN You can export your file in PDF, HTML, CSV, DOC, and XLS formats Capture a screenshot or video feedback Powerful team collaboration Offers instant Email, and Ticket alerts Set Scans to run hourly, daily, weekly, and monthly Provide an option for email subject, logo, icon, and email content customization Supports programming languages like C, C++, C#, Python, Perl, Ruby, PHP, ASP, Java, Javascript, SQL, XML, and Shell Offers Project issues, View progress, View your code repository online, and Manage users Supported Platforms: Unix, Linux, macOS, and Windows Price: Free Download
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13) Axosoft
It is a bug tracking system, available for hosted or on-premises software. It is a project management tool for Scrum teams. Project managers and developers can view each task, its requirement, defects and incidents, in the system, on individual filing cards, through the Scrum planning board. With Axosoft, you can manage your user stories, defects, support tickets and a real-time snapshot of your progress.
Features
It is one of the Best Bug management tool Scrum planning board Scrum burn down charts Requirement Management Team wiki Data visualization SCM integration Reporting Help desk or incident tracking Capture a screenshot or video feedback Powerful team collaboration It provides customer support via Ticket, and Email Seamlessly integrates with Bitbucket, BugHerd, Bugsnag, Clockify, GitHub, GitLab, Google Calendar, GoToMeeting, Harvest, HipChat, Hubot, Hubspot CRM, Infusionsoft, Office 365, ProjectManager.com, QlikView, Retrace, Slack, SpiraTeam, Sublime Text, TeamCity, Testuff, Timeify, Toggl, Trello, Visual Studio, Wufoo, XP-Dev, Yammer, and Zapier You can export your file in PDF, and CSV formats Offers instant SMS, and Email alerts Set Scans to run daily, and weekly Provide an option for appearance for customers, Share options, portal security role permissions, reporting, layout, Text Editor, and default settings customization Supports programming languages like JavaScript, PHP, XML, and Typescript Offers Track unlimited work items, Epics, User stories, Unlimited workflow templates, Hierarchical project tracking, and Burndown charts Supported Platforms: Windows, Linux, and MacOS Price: Free Download Free Trial: 14 Days Free Trial (No Credit Card Required)
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14) FogBugz
FogBugz is a web based bug tracking system that refers to defects as ‘cases’. It prioritize and organize development task in one central place. It includes a powerful search engine that enables you to instantly search the complete content of cases, wiki articles, and customer correspondence. Fogbugz supports almost all ios, Android, Blackberry, tablets, and ipads. It is a commercial product but reasonably priced.
Features
Issue tracking Quick and easy case creation Support help desk Capture a screenshot or video feedback Powerful team collaboration Automated error reporting with Bugzscout Automatic upgrades and backups Project management Time tracking Integrated wiki It provides customer support via Chat, Contact Form, and Email Seamlessly integrates with Slack, Twitter, GitHub, Google Drive, Trello, Chameleon, SCCM, Zoom, Microsoft Teams, and Magiq You can export your file in Excel, and XML formats Offers instant Email alerts Set Scans to run daily, and monthly Provide an option for Everest windows, columns, formatting, and sequence customization Supports programming languages like HTML, Java, XML, python, .NET, and Javascript Offers Cloud Cost Optimization, Track all cases in one place, Easily customize case flows, Powerful search, and re-indexing Supported Platforms: Windows, Linux and MacOS Price: Request a Quote from Sales
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15) Unfuddle
With unfuddle developers can commit source code. It can integrate with most critical tools for any software project. Unfuddle gives better security to your data as amazon provides their servers. It helps to track bugs, feature request and manage the tickets.
Features
Bug and issue management Web-based subversion access Wiki Milestone tracking Capture a screenshot Powerful team collaboration It provides customer support via Chat, and Email Seamlessly integrates with Git, SVN, Eclipse, and Timedoctor You can export your file in XML, JSON, and CSV formats Offers instant Email alerts Set Scans to run daily, weekly, and monthly Provide an option for CSS, ticket, interface elements, live meetings, Mercurial, and workflows customization Supports programming languages like Curl, Ruby, NET, PHP, Python, C# (.NET), and JavaScript Offers Unlimited Git/SVN, Task Boards, Time Tracking, File Attachments, Unlimited Storage, Bug & Issue Tracking, and Git & SVN Supported Platforms: Windows, and Linux Price: Plans start at $19 a month. Free Trial: 14 Days Free Trial
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FAQ
Quality of Customer support License Cost if applicable In the case of an outsourcing project, you need to factor customer/Client preference of the automation tool The cost involved in training employees on the tool Hardware/Software requirements of the bug tracker tool Support and Update policy of the automation tool vendor. For a SaaS tool, the provider should have a successful track record of stability/uptime/reliability Reviews of the company
SpiraTeam JIRA BugHerd Monday Smartsheet ClickUp Zoho bug tracker Userback
