Following is a handpicked list of the Best IVR Tools & Software providers for your business, with their popular features and website links. The list contains both open source (free) and paid software.
Best IVR Testing Tools & Software System (Free & Paid)
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1) RingCentral
RingCentral is a tool that offers virtual phone number collaboration solutions for businesses. It helps you to better serve with all in one video conferencing, cloud phone, team messaging, etc. This application enables you to use virtual phone service without new hardware. RingCentral helps you to install and setup with minimal effort. Features: Get Local Numbers in the following Countries: Canada, USA Free Trial: 15-Day Trial
It provides a call forwarding facility. This tool offers HD quality video and web conferencing. You can host a maximum of 100 participants in an online meeting. It enables you to manage both incoming and outgoing faxes online. RingCentral is available in 100+ countries with local dialing plan as well as international virtual numbers. It allows you to share file tasks and file online. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: Canada, U.S Can you get Multiple Numbers? YES WhatsApp Support: YES Type of Virtual Phone Numbers: Business phone or toll-free numbers Apps: Android, iOS Price: Plans start at $29.99 a month. 33% Discount on Yearly Payment. Free Trial: 15-Day Trial
Visit RingCentral » 15-Days Free Trial
2) Nextiva
Nextiva is a virtual phone number system. It allows you to start audio and video conferencing with just one mouse click. This application offers a local toll-free number. It provides alters of voicemail via email. Nextiva easily allows you to receive SMS and text messages from your mobile app. Features: Get Local Numbers in the following Countries: Canada, UK, USA, Puerto Rico Free Trial: 30-Day Trial
You can know the customer’s information when they call. Automatically get feedback from your clients. All your communication and data can be managed centrally. You can track the interaction of a customer with your business. This VoIP tool provides a real-time view of your clients at an individual level. You can send an online fax, text message, and SMS. Offers professionally recorded greetings. Supports Call Forwarding, Call Routing Get Local Numbers in the following Countries: Canada, United Kingdom, United States, Puerto Rico Can you get Multiple Numbers? YES WhatsApp Support: YES Type of Virtual Phone Numbers: Local and international Price: Plans start at $30.95 a month. 27% Discount on Yearly Payment. Additional discounts if more users purchased. Free Trial: 30 Day Trial
Visit Nextiva » 30-Days Free Trial
3) Grasshopper
Grasshopper is a virtual phone application that provides a communication solution for small businesses. It gives one professional phone number that can be used on existing cell phones or landlines. Features: Get Local Numbers in the following Countries: Canada, USA Free Trial: 7-day trial
It provides a full view of your business interactions across more than one channel. You can make and receive calls using a desktop or mobile app. This tool converts voicemail to text so that you can read them without listening it. It enables you to record professional messages that welcome your clients. You can reply via text messaging on your office number. It allows you to send a fax as a PDF attachment from your email. Supports Call Forwarding, Call Routing Get Local Numbers in the following Countries: Canada, USA Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Vanity Numbers, Toll Free Numbers, Local Numbers Price: Plans start at $26 a month. 10% Discount on Yearly Payment. Free Trial: 7-day trial
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4) Phone.com
Phone is an application that helps you to configure your phone system fast and easy. It allows you to block calls by adding the number in your phone account. This tool supports call blocking, forwarding, and screening. Phone.com enables you to dial any number by name dictionary. It plays music when you hold the phone.
Features:
Phone.com can be setup instantly. It allows you to create custom schedules. You will receive a notification whenever you get incoming calls. This app allows you to route called depend on the time and day a call is received. You can sync your address book with Phone application. It enables you to personalize your call with greetings, messages, voices, and music. You can send and receive SMS on any local number. Phone.com helps you to create and organize your groups and extensions. You can set your unique caller ID. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: Australia, Austria, Belgium, Bulgaria, Canada, and 25+ more countries Can you get Multiple Numbers? No Type of Virtual Phone Numbers: Local, Global, Toll-Free, Custom Price: Plans start at $14.99 a month. 20% Discount on Yearly Payment. Free Trial: 30-day money-back guarantee
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5) MightyCall
MightyCall is a virtual phone system made for a small business. This system allows you to make and receive calls on the device of your choice.
Features:
The tool provides unlimited calling. You can set your flow with clear and conversational flow chart. It allows you to forward calls to any device. You can select tool-free or area code number without paying an extra charge. This tool gives you the complete history of your communications. With this software, you can record a call. MightyCall enables you to listen to voicemails and get notifications. It allows you to visualize your voicemail. You can decline the call, accept, or send to voicemail. Make and receive calls from your PC using a softphone. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: Argentina, Australia, Brazil, China, Egypt and 21+ more countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Toll Free And Local Numbers, International Numbers Price: Plans start at $9 a month. Free Trial: 7-day trial (credit card not required)
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6) Genesys PureCloud
Genesys PureCloud is all-in-one IVR and routing engine that shares collected customer data for better routing, handling, and reporting. It provides fast access to information like bill payments, account status, and other common requests for effortless self-service.
Features:
Callback option lets customers request a call from the first available agent, instead of sitting on hold. It has a simple setup process. Built-in speech recognition. You can drive calls to the right agents. Make changes on the fly. Tackle IVR, call routing, and reporting in one platform. With this software, you can quickly set up IVR call flows. View customer information at your fingertips. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: 80+ countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: No data Price: Plans start at $75 a month. Free Trial: 30 day free trial
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7) Channels
Channels provides a better customer service using IVR and limits the time you put your callers on hold or redirect them. It allows sorting callers before they reach one of your agents.
Features:
Channels helps you to serve your clients better and make you look more professional. It has easy to the setup process. Save your time while producing a higher output. This cloud-based IVR software routes all the customer calls to the actual department, based on their needs, limiting the time you or your agents transfer the calls. It allows you to track and record these calls to maintain good customer service. This tool offers smart IVR Solution to interacts with customers. Gives customized SMS alerts. Agents can receive calls simultaneously and whosoever is free can easily get in touch with the customer. You can integrate Channels with any existing CRM. Customers can leave a voicemail when your agents are unavailable to receive calls. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: USA, UK, sweden, Netherlands, finland and 55+ countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: toll-free number Price: Plans start at $0 a month. 20% Discount on Yearly Payment. Free Trial: 7-day trial
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8) Routee
Routee is a cloud based IVR tool that gives a seamless customer communication experience. It Improves the flow of your call forwarding services with a feature-rich software solution.
Features:
This software converts speech into text and determines the ideal automated route for their call. It checks open-ended text using AI for natural language processing. It provides custom menus that enable the user to build efficient workflows. Allows your staff to edit your call center menus. It enables you to easily type in the audio message for your customers. They can hear and play in their preferred language. This telephony menu system is design for the segmentation, identification, and routing of callers to the appropriate agents within your team Supports Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: USA, RUSSIA, GREECE, BULGARIA, INDIA and 195+ more countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Toll-free, landline Price: Plans start at a month. Free Trial: Free Trial
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9) Five9
Five9 is an easy to use self-service system that utilizes the latest voice recognition technology. It enables your customers to solve any problems faster. This tool helps agents to focus on higher-value interactions and increase customer satisfaction.
Features:
Five9’s IVR automates routine calls. It allows you to make changes quickly using the drag and drop engagement Workflow. You can identify customers and personalize the self- service flow. It offers a feature of voicemail routing. It helps you to integrate any CRM. ACD (Automatic Call Distributor) with Call Distribution Algorithms It guides customers to the right answer or agent. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: 150+ countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Local number Price: Plans start at $149 a month. Free Trial: request Free Trial
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10) CallFire
Call Fire IVR tool allows you to set up appointment reminders, polls, payments, surveys for inbound or outbound users. It has easy-to-use with a drag and drops menu or XML. With this software, customers can interact by using a simple keypress.
Features:
This software offers auto attendant and calls routing features. It records calls, tracks results, export data, analyze metrics, collects responses, and make better decisions. You can record calls, track results, collect responses, export data, and analyze metrics for making better decisions. Provide customized IVR solutions according to your needs. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: Canada, USA Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Local number, toll-free number Price: Plans start at $599 a month. 20% Discount on Yearly Payment. Free Trial: 30 day free trial (no credit card required)
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11) Zendesk
Zendesk is a cloud-based tool that allows customer service teams to provide business phone support from the existing platform they use to manage various other channels.
Features:
The tool allows agents automate alerts, send proactive messages, and receive texts. It gives full customer history. Talk provides group routing, flexible IVR, and real-time queue monitoring to avoid bottlenecks. IVR software can integrate your own solution. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: Australia, Austria, Belgium, Canada, Denmark and 35+ more countries. Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: local number or an international number Price: Plans start at $59 a month. 10% Discount on Yearly Payment. Free Trial: 6 months
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12) NICE inContact
NICE inContact tool reduces your cost per call by allowing customers to choose the type of assistance they want. Like self-service or speaking to an agent. It free up your staff to handle more complex cases, and let your customer to solve basic issues like account inquiries, bill pay, etc.
Features:
Fully integrated with CXone ACD Centralized IVR System Quickly update your IVR Integrate with popular CRMs Offer an automatic call back to your customers Freedom to choose between agent or self-service Enable faster IVR changes Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: 150+ countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Local number, toll-free number Price: Plans start at Not Found a month. Free Trial: 60 day free trial
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13) Voxco
Voxco IVR is an Interactive voice response system that provides an easy and cost-effective way to deliver automated messages. It works in both inbound mode (accepting call to your organization) as well as outbound mode (dialing respondents with surveys).
Features:
Let’s respondents to call into a phone number and reply a short survey through their mobile keypad. Respondents can self-complete the pre-recorded survey. This tool can also be used in combination with other survey application. You can effectively manage your survey. Customize voice as per your need. It provides call logging and routing. This tool offer call recording. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: 40+ Countries Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Local number Price: Plans start at a month. Free Trial: Free demo
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14) Freshcaller
Freshcaller helps your teams to create or respond to all opportunities with full context. Your teams can easily manage customer calls and collaborate with internal teams in a more organized manner.
Features:
It provides a flexible phone system. This tool offers multiple round routing engines, and best-in-class on-call capabilities for agents to transfer calls, notes or conference in others. You can buy local phone numbers for your cloud PBX system in 90+ countries. Set up a smooth call handling process. Monitor and manage the communication experience. Supports Call Conference, Call Forwarding, Call Routing, Call Recording Get Local Numbers in the following Countries: 90+ Countrie Can you get Multiple Numbers? YES Type of Virtual Phone Numbers: Local number, toll-free number, international number Price: Plans start at $1 a month. Free Trial: 21 day free trial(no credit card required)
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FAQs
❓ What is IVR?
💻 Which are the Best IVR Software Tools?
🏅 What are the Features of IVR Tools?
Best IVR Testing Tools & Software System (Free & Paid)
RingCentral Nextiva Grasshopper Phone.com MightyCall Genesys PureCloud Channels Routee
Automatic Call Distribution. Allows users to make calls via Desktop and mobile app. Voicemail to text conversion. Call routing as per users’ needs. Enables you to personalize calls with greetings, messages, voices, and music. Speech recognition. Customized SMS alerts. Live call tracking. Helps users to design their own flows. Integration with different software and CRMs.
